Key information

Reference number 1000070632
Working week Full Time, may be asked to do weekends and evenings if required. Days and shifts are to be confirmed.
Wage £10,132.00
Description This Customer Service Practitioner apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Clinical Trials and Research team.
Future prospects

Could lead to Full Time Position or can apply to other NHS jobs.

Training to be provided
  • To attend all mandatory components of the Apprenticeship Framework including:

  • - Corporate induction

    - GHNHSFT mandatory training

    - Department based vocational assessments

    - Progress review meetings

  • Level 2 Customer Service Practitioner apprenticeship standard – assessed through end point assessment

  • Knowledge – Knowing your customers, understanding the organisation, meeting regulations and legislation, systems and resources, your role and responsibility, customer experience, product and service knowledge
  • Skills – Interpersonal skills, communication, influencing skills, personal organisation, dealing with customer conflict and challenge
  • Behaviours – Developing self, being open to feedback, team working, equality – treating all customer as individuals, presentation – dress code, personal language, ’right first time’
  • Functional Skill English and Maths if not previously attained Level 2 equivalent before.
  • ICT Skill Sessions

Applicant requirements

Skills Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Non judgemental
Subject Grade Requirement
English 3/D Essential
Maths 3/D Essential
Things to consider Most Challenging part of the job • Liaising and working with principal investigators, departments such as pathology, pharmacy, radiology, haematology, biochemistry and clinical trials units • Assisting with maintaining trial site files to comply with Good Clinical Practice guidelines • Communicating with service users