Our vision for customer service is to deliver an excellent customer experience for everyone who contacts us.

Right Treatment

You can trust us to:

  • Do what we say we will do
  • Be helpful, polite, and treat you fairly and with respect
  • Try to understand your circumstances
  • Follow processes correctly
  • Tell you what to do next if you’re not satisfied with how you’ve been treated
  • Protect your personal information

Keeping you informed

We will:

  • Deal with your request the first time you contact us, or as soon as we can
  • Tell you what will happen next, and by when
  • Keep you updated of progress
  • Work with partners and other service providers to make sure we provide a consistent and efficient service to you

Getting it right

We will:

  • Provide you with the correct advice, guidance and information
  • Explain things clearly if the outcome is not what you’d hoped for
  • Say sorry and put it right if we make a mistake
  • Use your feedback to improve how we do things

Easy access

We will:

  • Make more of our services available online, to use at a time that suits you
  • Publish information about our services online at www.worcsapprenticeships.org.uk
  • Explain clearly how to contact us in other ways
  • Make sure our information is jargon free and easy to understand

In return, we need you to:

Give us the correct information at the right time

Tell us when something changes

Be on time for any appointments

Treat our staff with respect



Signature: K Cook                 Review Date:8/01/2016

Position: MD

Sunnyside Road Worcester WR1 1RL

Company Limited by Guarantee No.5901327