Customer Charter
Customer Charter
Our vision for customer service is to deliver an excellent customer experience for everyone who contacts us.
Right Treatment
You can trust us to:
- Do what we say we will do
- Be helpful, polite, and treat you fairly and with respect
- Try to understand your circumstances
- Follow processes correctly
- Tell you what to do next if you’re not satisfied with how you’ve been treated
- Protect your personal information
Keeping you informed
We will:
- Deal with your request the first time you contact us, or as soon as we can
- Tell you what will happen next, and by when
- Keep you updated of progress
- Work with partners and other service providers to make sure we provide a consistent and efficient service to you
Getting it right
We will:
- Provide you with the correct advice, guidance and information
- Explain things clearly if the outcome is not what you’d hoped for
- Say sorry and put it right if we make a mistake
- Use your feedback to improve how we do things
Easy access
We will:
- Make more of our services available online, to use at a time that suits you
- Publish information about our services online at www.worcsapprenticeships.org.uk
- Explain clearly how to contact us in other ways
- Make sure our information is jargon free and easy to understand
In return, we need you to:
- Give us the correct information at the right time
- Tell us when something changes
- Be on time for any appointments
- Treat our staff with respect
Testimonial
I think Apprenticeships are brilliant. They’re a chance to take a leap into the real world. I’m dealing with real-life customers and situations all the time, answering calls and emails, checking deliveries, advising customers and interacting with them. It’s all about learning and moving forward, and I’m getting everything I need to move onto the next step.
KERRI, CUSTOMER SERVICES ADMINISTRATOR, FACEMEDIAGROUP
